JEM User Manual & Setup Guide

Congratulations on your purchase of JEM! Learn how to set up and use your new JEM.

Before You Begin

Unpack your JEM. Save your Welcome Card — you will need it in the future.

Charge your JEM. Plug in your JEM Dock to a USB power adapter using the supplied charging cable. Dock LED will glow orange to indicate power is on. Place your JEM Device on the Dock. Be sure to align the gold connector pads on the JEM Device with charging pins on the Dock. JEM Device will snap into place magnetically, and Dock LED will glow red to indicate that charging has begun. If Dock LED continues to glow orange when JEM Device is on Dock, please remove your JEM Device from the Dock, check connector alignment and place it on the Dock again. When JEM Device is fully charged, Dock LED color will change to green. Full charge should be achieved 30-90 minutes.

You will also need a BLE equipped Windows 10 PC or Mac running macOS 10.14 (Mojave) or macOS 10.15 (Catalina).

BLE must be turned on and your computer must be connected to the  Internet.

Keep a note card or piece of paper and pen handy – you will need it to record some key information for safe keeping.

1

Install JEM App for Mac and/or Windows

Start with your main computer. You can add JEM Apps to additional computers and iPhones later. Select Windows of Mac below to begin download.

For Windows 10

When download completes, locate and double click the downloaded file called JEM.msi, and follow directions on screen.

For Mac

When download completes, locate and double click the downloaded file called JEM.dmg. See the video below for more help.

Support Video - JEM Installation - Mac

Support Video - JEM Installation - Windows

Note: Depending on your Windows Defender settings, you may receive a warning from Defender SmartScreen about JEM being an unrecognized application. We are working hard to distribute JEM App in a way that does not present this warning. To install JEM App for Windows in the interim, please click on ‘More info’ and click ‘Run anyway’ when prompted by Windows Defender, as shown in the video above.

2

Create JEM Account and Vault

When you launch JEM App for the first time on your Mac or Windows computer, you will be prompted to create a JEM Account. JEM uses two Security Codes (or Passwords) to ensure your information remains protected at all times. Please review the slides below for details.

CAUTION: Please write down your key information (User ID and Security Codes/Passwords) on a note card and save it in a safe place. Without this information you will not be able to recover access to your JEM Account should you lose your JEM device, or pair/link new JEM Devices to your Account. The JEM Team does not have these Security Codes or Passwords, and cannot help recover your data if you do not have this information.

How To Video - Registering for a JEM Account

Security Codes and Passwords/Passphrases

Your JEM Account is kept private and secure through many means, including encryption. Your Account and Vault Security Codes -- previosuly known as Account Password and Master Password/Passphrase are key elements that ensure privacy and security.


During initial registration, JEM now automatically creates strong Security Codes for you. You can keep these codes, or change them at any time. For example, you may choose to replace the random Vault Security Code generated by JEM with a phrase or password you can remember. You change either of the codes from the Account menu of the JEM Password Manger screen.

Key Points About Security Codes/Passwords/Passphrases

You should only need to enter these passwords rarely, e.g., when you want to link a new computer or iPhone to your JEM Account, or in the event you lose all your JEM devices and need to restore access to your JEM Account.



Both passwords are necessary to gain access your JEM Account and decrypt your saved passwords. The JEM Team or JEM servers never receive all the information required to decipher your passwords, so we cannot help if you lose your Passwords.



We recommend that you record these passwords on a note card or piece of paper and save it in a safe place and/or with trusted people, e.g., your spouse, lawyer. We do not recommend saving this document in digital form, e.g. as a screenshot image or photo on your phone or any cloud storage service.

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4

Start Using JEM

Once your JEM Account is created and JEM Device is paired to your computer, you are ready to use JEM to store your passwords and sign in instantly with your JEM Device. To get started, we recommend adding a few passwords right manually so you can get started right away. It only takes a few minutes, the steps are shown in the slides below. As the slightly light-hearted video below shows, signing in with JEM is easy and seamless.

How to Use JEM - Sign in With a Touch

4.1

Signing in to websites using JEM in Safari on your Mac

Once you have completed installation of JEM app for Mac in accordance with Step 1 above, you can immediately start using JEM with Safari. No additional software is required.

To use JEM in Safari, navigate to the login page of one of the services you use, e.g., gmail.com. If you have previously recorded your password for this site in the JEM Password Manager, JEM will prompt you to authenticate using your JEM Device, and will log you in when you present the correct fingerprint to your JEM.

If you have not previously recorded your password for this site in JEM, please enter it into the website as you normally would and click the Submit or Login button. Your website will log you in if your credentials are correct, and JEM will offer to save your password for you. If you choose to save your password in JEM, you will not need to enter it again in the future — you can just touch your JEM to login, as describe in the paragraph above.

4.2

Signing in to websites using JEM in Google Chrome

You can use your JEM to sign in to websites using Google Chrome on Windows or Mac. To connect Google Chrome to JEM App, please install the JEM Browser Connect extension from the appropriate app store. Instructions are below.

Launch Google Chrome and navigate to this page (jempass.com/start) in Google Chrome and click the link below.

This will bring you to the JEM Browser Connect page of the Chrome Web Store.

Once the page has loaded, click the blue Add to Chrome button, and then the Add Extension button in the confirmation dialog presented by Google Chrome. The JEM extension will be be added as an icon to navigation bar. You can now access the passwords stored in your JEM vault from Chrome.

Using JEM to Login to Websites in Google Chrome

Navigate to the login page of one of the services you use, e.g., gmail.com. If you have previously recorded your password for this site in the JEM Password Manager, JEM will prompt you to authenticate using your JEM Device, and will log you in when you present the correct fingerprint to your JEM.

If you have not previously recorded your password for this site in JEM, please enter it into the website as you normally would and click the Submit or Login button. Your website will log you in if your credentials are correct, and JEM will offer to save your password for you. If you choose to save your password in JEM, you will not need to enter it again in the future — you can just touch your JEM to login, as describe in the paragraph above.

4.3

Signing in to websites using JEM in Mozilla Firefox

You can use your JEM to sign in to websites using Mozilla Firefox on Windows or Mac. To connect JEM to Mozilla Firefox, please follow the instructions below.

Launch Firefox and navigate to this page (jempass.com/start) in Firefox. Click the Add JEM Browser Connect to Firefox button below.

This will bring you to the JEM Browser Connect page of the Chrome Web Store. Click the blue Add to Chrome button, and then the Add Extension button in the confirmation dialog presented by Google Chrome. The JEM extension will be be added as an icon to navigation bar. You can now access the passwords stored in your JEM vault from Firefox.

Using JEM to Login to Websites in Firefox

Navigate to the login page of one of the services you use, e.g., gmail.com. If you have previously recorded your password for this site in the JEM Password Manager, JEM will prompt you to authenticate using your JEM Device, and will log you in when you present the correct fingerprint to your JEM.

If you have not previously recorded your password for this site in JEM, please enter it into the website as you normally would and click the Submit or Login button. Your website will log you in if your credentials are correct, and JEM will offer to save your password for you. If you choose to save your password in JEM, you will not need to enter it again in the future — you can just touch your JEM to login, as describe in the paragraph above.

Regulatory Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Changes or modifications not expressly approved by JEM could void the user’s authority to operate the equipment.