JEM has a 30 day satisfaction guarantee and return policy. If you are not satisfied with your purchase from jempass.com, you have 30 days from the date of shipping to request a return* for a full refund (less the cost of return shipping). The following terms apply.
To qualify for a refund, all the following conditions must be met:
Please note that you will lose your ability to use your purchased product, including JEM hardware and JEM apps, as well as access to your data (passwords) stored in the JEM apps, once you request a return. It is your responsibility to ensure that you retain your data, including passwords, stored in JEM. Our product design makes it impossible for us to decrypt your data, including your passwords at any time, whether or not you return your purchase.
*Shipping and handling charges, and international taxes paid (such as customs, duties, or VAT), are not refundable.